*Each hat renovation is done by hand and depending on the work required, may take time. Please allow 3 - 4 months for the renovation of your hat, after your order arrives and is confirmed by Hat Doctor. This does not include shipping time, which can add 2 - 3 weeks or more to the arrival time.
RUSH ORDERS are available. If needed RUSH or for a specific date, please call 403.936.5090 before ordering.
WE SHIP ONLY BY POSTAL SERVICE. CANADIAN AND INTERNATIONAL POSTAL CHARGES will be added on final billing.
We welcome hats from around the world for renovations and ask that you always contact us first by email or phone prior to sending.
WE DO HAVE SOME IMPORTANT INSTRUCTIONS FOR OUR INTERNATIONAL CUSTOMERS:
WHEN YOU SEND YOUR HATS TO CANADA FOR RENOVATIONS:
- SEND BY POSTAL SERVICE ONLY.
- DO NOT SHIP BY COURIER or you will be charged ADDITIONAL INTERNATIONAL BROKERAGE FEES AND CHARGES.
WHEN YOU MAIL YOUR HATS TO CANADA:
- You must fill out the Customs section of the postal form correctly.
- You may be charged Canadian duty and taxes by Canada Customs.
- These charges will be added to your total Hat Doctor repair bill.
WHEN COMPLETING THE CUSTOMS SECTION OF THE POSTAL FORM, STATE THE FOLLOWING:
TEMPORARY EXPORT FOR REPAIRS
DUTY FREE CUSTOMS CODE 9993
GST FREE CODE 66
With these codes on the customs shipping form, you may not be charged duty or gst by Canada Customs, though it is at their discretion when processing the package.